These terms and conditions explain the rights and responsibilities of the client and The Brit M Company Limited 

1. The Brit M Company Ltd will provide all customers with a written quotation, which will include sufficient detail for the completion of the works. If any clarification is required, please contact us so that we can provide it. Extra works can be provided subject to a written confirmation including cost. 

1a For most work we require Power / Heat / Water these are to do the work you require, and not for our personal use H.S.A require that a restroom is accessible.

2. A 'contract' with The Brit M Company Ltd is an agreement by the client to have work undertaken based on a written quotation headed 'Quote/Estimate' submitted directly to the client on an official The Brit M Company Ltd letterhead and is a clear and straightforward undertaking between the two parties to form a contract.

3. Once a quotation has been accepted (either verbally or in writing) and paying any deposit that may be payable, then a contract has been entered into and these terms will come into effect. Quotes are valid for three months from the date on the quote.

4. Once the client has entered into a contract with The Brit M Company Ltd, b, they have a 7 day cooling off period should they wish to cancel the contract. The client can cancel their contract within 7 days by either phone or email.

5. All prices quoted are calculated on the basis of free access and unimpeded working during our normal working hours (8am - 4pm Mon - Fri), unless otherwise agreed. Please note that we may be on site until 6pm or on a Saturday. We will get prior agreement with the client should this happen.

6. It is the customer's responsibility to arrange planning permission, building control and any utility changes (eg Wessex Water). If planning permission is required for the work, The Brit M Company may request to see proof that this has been agreed prior to beginning work.

7. Commencement of work is under the assumption of uninterrupted work for the duration of the contract and in accordance with planning permission where applicable. The Brit M Company Ltd, will not be held liable for any costs incurred as a result of delays due to unforeseen circumstances. (eg planning permission delays resulting in work having to stop).

8. The Brit M Company Ltd will agree all practical arrangements with regards to working methods with the client in order to provide minimum disruption to the client and allow work to be carried out efficiently by the contractor.

9. Free access is required for delivery of building materials, plant, machinery, skips etc. 

10. All used or removed materials on-site remain the property of The Brit M Company Ltd and will be disposed of accordingly

11. The Brit M Company Ltd may directly employ or sub contract labour to work on site. Each sub-contractor takes full responsibility for their own third party liability. Plumbing sub-contracts are CORGI (Gas Safe}registered. Electricians are Part P certified. The Brit M Company Ltd will oversee all works to completion and takes full general and operational responsibility in the running of any contract agreed with the client.

12. The Brit M Company Ltd may provide a payment plan to the client prior to commencement of works. This will usually include a 20% > 50% deposit, and an end payment upon completion of works. Deposits are non-refundable and allow The Brit M Company Ltd, to book work in and agree a formal start date for works and purchase materials. Please note: In the very unlikely event that The Brit M Company Ltd have to cancel your work, your deposit will be fully refunded.

13. Invoices will be sent out prior to the relevant payment date and each invoice will serve as a receipt for payment. Payments must be made in a timely manner or work progress may be impeded or ceased (in the case of non-payment). Payments can be made by cheque or cash but bank transfer is our preferred method. All invoices include our bank details for bank transfers.

14. Insurance - Public Liability and Employers' Liability: The Brit M Company Ltd has Public Liability Insurance and Employers' Liability to the sum of £5,000,000. All usual general building practices are covered within our insurance policy

15. All client information is retained in accordance with the Data Protection Act 1988 and all personal and other client details will remain confidential

16. Guarantees: All customers will benefit from a full guarantee on our workmanship for a period of 12 months. Guarantees on materials run in accordance with manufacturer's warranty periods where applicable. Our guarantee covers all new work and new materials used in construction or repairs, but does not guarantee the integrity of any existing structures, materials or decorations. In the event of a failure beyond the guarantee period we will be happy to investigate the cause and negotiate a solution to the problem without delay and carry out any agreed repairs as soon as possible. Charges may apply for remedial work carried out beyond guarantee dates or to items not covered by our guarantee. Please note: Decorations are signed off on completion and not covered by guarantee. Plastering work is covered by a 6 month guarantee. Please note we provide a 6 month guarantee for plastering work to allow for settling in time. We therefore strongly recommend delaying any decorating for this period.

17. No responsibility is taken by The Brit M Company Ltd for the presence of perished or rotten timber (or any other perished or rotten materials) in existing structures such as doors, windows and frames whether detected or undetected at the time of contract.

18. We will not be held responsible for the suitability of the existing boilers ability to provide for additional plumbing works. If the existing boiler is found to be unsuitable, this shall be discussed with the client and any parts require1 be supplied at trade cost. If we have to remove existing radiators for any reason (eg plastering) we will not be held responsible for their effectiveness once they are replaced.

19. The Brit M Company Ltd will endeavour to protect existing surfaces with the use of dustsheets and loose plastic sheeting etc along with care in our working practice. However, responsibility for protection from damage of any existing surface or fabrics etc is the responsibility of the client. Arrangement can be made to put in place protection of existing surfaces, over and above our basic cover, at a negotiated additional cost. We strongly recommend the clients moves any expensive or sentimental items before work commences. If we are required to move furniture to undertake our work we will not be held responsible for any breakages or stains that may occur. We advice clients to keep all valuables and expensive items safe and secure for the duration of the works, as we cannot be held liable for any theft or loss.

20. Discounts and retentions: Prices are based on the understanding that no retentions are held unless previously arranged and authorised. No Main Contractor or Sub Contractor discounts are given unless agreed and confirmed in writing

21. We will endeavour to employ a helpful attitude at all times and will always attempt to bring the building works to a satisfactory conclusion as soon as possible taking into account weather conditions, availability of specialist materials and unforeseen circumstances etc.

22. The Brit M Company Ltd takes pictures of the progress of our projects. We reserve the right to use these pictures in our portfolio of work, on our website and on various social media websites for marketing and information purposes. Please let us know via email at the start of your work if you are not happy with this.

About our website

Our website is a holder of the lntc: :.et Crystal Mark .(http://www.plainenglish.co.uk/services/internet-crystal-mark.html).. This means it's attained the required standard for ease of use set by the Plain English Campaign .(http://www.plainenglish.co.uk/).. The Plain English Campaign has examined our website, taking into account the following:

• high quality content written in plain English throughout
• accessibility for disabled users, such as an audio screen reader and clear colour contrast with easy-to-read text
• simple navigation and layout, such as clearly labelled and located links, so you can find things easily
• user-friendly design which works on mobile phones and tablets, so you can search, read or contact us just as easily when you're away from your desk
• whether the website works across different browsers and devices, because having the wrong type of computer or software should not be a barrier to our services.

The campaign will continue to monitor this site year round for anything that doesn't meet their crystal mark standards. This logo demonstrates our long-term commitment to plain English and to keeping our website clear, simple and easy to use for all our customers. Tell us what you think by sending an email to [email protected].

Code of Conduct

We are committed to delivering the best possible service to our customer and there tenants both residential and commercial these values are reflected in our Code of Conduct. We expect our all employees, subcontractors and their operatives to follow the highest standards and use best practice when carrying out work on our customers homes or commercial properties.

We will:

• Contact the customer to tell them we are on our way to their home
• Arrive promptly and complete work as agreed with the resident
• Use the correct materials, tools and equipment
• Carry out work to the highest standards of health and safety.
• Show photographic identification and wear clean, presentable company uniforms
• Be polite and courteous at all times
• Respect and take care of your home and belongings
• Clean up after ourselves and remove all waste materials when work is finished.
• Explain what we are going to do, what we are doing and when we are finished
• Answer your questions and address your concerns
• Ask for your feedback and comments on how well we are doing
• Use your feedback to improve our services.
• Deliver excellent resident service from start to finish
• Carry out work to the highest possible standards
• Complete all work to agreed timescales, wherever possible
• Aim to achieve no formal complaints. 

We will not:

• Smoke
• Use your WC or bathroom
• Make personal phone calls, use foul or abusive language or play loud music or radios.

Cookie Policy

Necessary cookies are used on this website which enable core functionality such as page navigation and access to secure areas. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.

We also use cookies to help improve your experience and add accessibility features, such as the ability to increase or decrease font size, and the Google translate plug-in whll i, makes the website accessible in over 40 languages at the click of a button.

We use Hotjar cookies to help us understand user behaviour while on our websites and to provide some website features, like giving us feedback. All visitor information is kept anonymous.

We also collect details of visitor behaviour patterns using Google Analytics - all data is anonymised. We use this to make changes to the layout and content of the website based on the way people are using our website.

These cookies can be controlled by our cookie tool, which is accessed by clicking the small icon in the bottom right corner of the screen.

Modern slavery- and human trafficking statement

We ere a growing company based in Dorset, England. We recognize the detrimental effect modern slavery has on global society and we are committed to acting ethically and with integrity within our business and with others to combat this. We take care to ensure slavery and human trafficking is not taking place in our business or supply chains through implementing and enforcing effective systems and controls.

This statement sets out how we deliver our commitment to comply with the Modern Slavery Act 2015 ("the Act"). It reflects on the work carried out in the financial year 2021/22.

Following the Coronavirus pandemic, unlike most organizations we adopted a hybrid model system of safe distance while working in customers homes as most commercial sites where closed, those that where open we also adopted a safe distance policy.

Organisation's structure

This statement is made under section 54(1) of the Modern Slavery Act and constitutes our Group's slavery and human trafficking statement for the financial year ending 31 March 2023. This statement will be reviewed and updated annually and applies to the Company and its relevant subsidiaries.

This Statement has been approved by the The Brit M Company Ltd on 12 May 2022.

Our Purpose

Our purpose remains the same as it did when we were established in 2019, which was to provide a service for both residential and commercial customers all under one name and contact point.

Our approach to combatting modern slavery and human trafficking is in keeping with our social business purpose, our desire to demonstrate ethical business practices that are aligned with our ethos, and to meet our legal and regulatory duties.

Due diligence Processes for slavery and human trafficking

We have a robust framework of policies, procedures and contractual arrangements in place which contributes towards the prevention of slavery or human trafficking within our company and our supply chains.

These include, but are not limited to, areas such as risk management, safeguarding, health and safety, recruitment, whistleblowing, procurement, terms and conditions of employment, and codes of conduct for staff, suppliers and contractors, as well as due diligence and checks when recruiting staff or engaging suppliers or contractors.

Staff and Workforce

Even though we are a small company we are committed to treating those who work for us fairly.

We regularly review our terms of employment to ensure that they comply with all relevant legislation.

We have a well-embedded processes for checking eligibility to work and maintain robust records.

We only use specified, reputable employment agencies to source labour and always verify the practices of any new agency we use before accepting workers from that agency. This is reflected in our Recruitment & Selection Policy.

We expect all employees to adhere to the Group's Staff Code of Conduct. We ensure that we have systems in place with an overarching policy statement as well as a whistleblowing policy to encourage the reporting of concerns and the protection of whistle blowers.

Procurement and Supply Chain

Our supply chains include the sourcing of products and services related to the development and management of housing.

Our procurement activities take place in England and our contractors and suppliers are predominantly UK-based. We follow The Public Contracts Regulations 2015, which govern good practice in procurement.

We adhere to our own Procurement Policy and Procedure, which ensures we engage with reputable contractors who comply with all relevant legislation, regulations and practices. The Procedure considers the Modern Slavery Act to be an important piece of legislation that governs registered providers.

Significant contracts require suppliers to sign our Modern Slavery Code of Conduct in order to be considered during a tender process; we do not trade with suppliers who do not sign our code of conduct. In addition, our standard contract terms include the requirement for all suppliers to comply with the Act. These arrangements help us ensure maintenance of our standards.

All our policies are strictly reviewed to a formal timetable to ensure that they reflect best practice and to mitigate against risks.